Nice one Frank

Yes, I know . . . another post about Twitter, just like the one before and like so many others right now. But, just wanted to acknowledge this great example of a massive company using Twitter really well as a way of keeping an eye out for customers with problems and doing everything it can to solve them. Enter Frank Eliason from Comcast, who seems to be doing everything he can to help people out. And it hasn’t gone unnoticed either – this post is currently riding high on Techmeme and look what happens if you Google Frank. Also, check out this profile of Frank here. Comcast need a bit of love, given the fact that comcastmustdie.com (blog here) made the front cover of Business Week at the beginning of the year.

Customer service and so-called social media relations/online PR are pretty much inseparable these days don’t you think?

Here’s some of Frank’s latest Tweets, closely followed by a Tweet Cloud giving you an idea of what Frank is tweeting about. Plus a user generated anti-Comcast ‘ad’ just to give you an idea of what Frank is up against.